Delivery

Everything you need to know about deliveries with us.
For any orders placed in-store, please contact the store you purchased from for assistance.

COVID 19 Update

We are continuing to take customer enquiries and orders and are delivering orders as usual, while taking precautions to ensure the safety of our customers and employees.

Your orders

For the most part, it’s business as usual for us so please be assured that orders are being processed and delivered as normal but with occasional delays Our processing of orders takes place from Monday to Friday (excluding bank holidays). Our samples might take a little longer to arrive than the normal 3 – 5 working days but we are doing our best to process these as quickly as possible.

The brands we work with are operating as normal and the vast majority of customer orders will be processed as usual. Our suppliers are taking precautions including staggering shift patterns and increasing social distancing in their warehouses. This may mean your order takes a little longer to dispatch.

Whilst we endeavour to keep our delivery timescales as up to date as possible, there are occasions where delays may occur which are beyond our control as some products may ship directly from manufacture.

Due to changes in Customs and Regulations involving Brexit we cannot guarantee your exact shipping times.

Our price match policy

We regularly compare our prices with other retailers and aim to offer excellent value to our customers. However, if you have found the same product elsewhere at a lower price, but would prefer to buy from us, here’s what to do:

• Call our team at Wallpaper Emporium / Decorators Touch Belfast Ltd on 028 9335 9966
• Quote the product code or name of the item
• Provide us with the name of the website where you found the product

We will aim to match or beat the price

We are happy to take into consideration valid discount codes, sales and promotions.

Further details

• We aim to price match against all reputable UK retailers
• Please note, we are not able to price match against marketplace or online auction sites
• On rare occasions, we may not be able to price match